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Updated: Aug 25, 2021

“Door-to-door sale” means the sale made by a trader to a consumer at the consumer's house or office (pursuant to Clause 3 Article 3 Decree No. 99/2011/ND-CP, dated October 27th, 2011 on detailing and guiding a number of articles of the law on protection of consumer rights).

A door-to-door salesman is an employee of goods and services traders. When he/she conducts door-to-door sales, the salesman has the following obligations:

+ To introduce the name, telephone number, address and head office of the trader responsible for the contractual offer;

+ Not to insist on contract conclusion after being refused by a consumer;

+ To explain to a consumer about contract conditions and other information.

- Unless otherwise agreed by involved parties, a door-to-door sale contract shall be made in writing and 01 copy shall be given to the consumer.

- Within 03 working days after concluding a contract, the consumer is entitled to unilaterally terminate that contract and notify in writing to the trader. Before this time limit expires, the door-to-door salesperson may not request a consumer to make any payments or perform the contract, unless otherwise provided by law.

- In case a door-to-door sale contract is made in writing, the consumer himself/herself shall fill in the date of concluding this contract.

- The traders shall take responsibility for all activities of its door-to-door salesman.

Decree No. 98/2020/ND-CP, dated August 26th, 2020 prescribing penalties for administrative violations against regulations on commerce, production and trade in counterfeit and prohibited goods, and protection of consumer rights, as follows:

Updated by Nguyen Thi Thao Vy (Ms.) – Paralegal, LLVN.

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