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Join date: Apr 16, 2024

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Apr 22, 20262 min
🔷 SERIES: 30 DAILY PERSONAL DATA PROTECTION COMPLIANCE SCENARIOS IN BUSINESS - #20: COLLECTING ID CARDS FOR CUSTOMER VERIFICATION: WHEN IS IT JUSTIFIED – AND WHEN SHOULD YOU STOP?
In many business models, requesting customers to provide ID cards or images of identity documents is often seen as a standard verification step. However, from a personal data protection perspective, this is an activity that requires more careful consideration than collecting basic contact information. Having a customer transaction does not automatically justify collecting copies of identity documents. The first question to ask is whether the verification purpose genuinely requires this type...

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Apr 22, 20262 min
🔷 SERIES: 30 PERSONAL DATA PROTECTION COMPLIANCE SCENARIOS IN EVERYDAY BUSINESS OPERATIONS - #19: PUBLISHING FEEDBACK, CASE STUDIES, CUSTOMER LISTS: IS ANY PERSONAL DATA BEING EXPOSED?
Case studies, testimonials, and customer feedback are highly valuable marketing assets. However, in preparing such content, businesses often focus on messaging and commercial impact, without giving sufficient attention to a fundamental question: does the content intended for publication contain personal data, and if so, which elements truly need to be made public? The risk is not limited to publishing names, phone numbers, or email addresses. In many cases, combining job titles, company...

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Apr 21, 20262 min
🔷 SERIES: 30 PERSONAL DATA PROTECTION COMPLIANCE SCENARIOS IN EVERYDAY BUSINESS OPERATIONS - #18: CUSTOMER CARE VIA ZALO, FACEBOOK, EXCEL, CRM: WHERE IS YOUR DATA ACTUALLY STORED?
In many organizations, customer data does not reside in a single official system. Some of it may be stored in a CRM, some in sales teams’ Excel files, some in Zalo or Facebook messages, work emails, or internal chat groups. When viewed individually, this setup may appear to reflect operational flexibility. However, from a personal data protection perspective, it is a classic sign of fragmented and hard-to-control data. The biggest risk in these situations is not necessarily a cyberattack. The...

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